Help Center / Processing Time

If you are submitting a name or address change request by mail, please allow 5-7 business days for processing. Online requests will be processed with in 48 hours. Please Note: An updated license will not be automatically sent. Beginning July 1, 2023, licensees will be able to retrieve duplicate licenses, at no cost, by logging into the MQA Online Services Portal. The PDF version of the license will be available under the “Licensure Documents” menu on the licensee’s personal dashboard. Should you need a duplicate license prior to July 1st, please reach out to the MQA Customer Contact Center at 850-488-0595 for assistance. If you need to change your name, and you prefer to renew online, please submit your name change request by mail and allow 5-7 business days processing time before you renew online.